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Developed and maintained
by the NFCC

Summary of improvement objectives

Improvement objective 1

Fire and rescue services have evidence based, high quality and consistent risk management plans that encompass all aspects of service deployment and delivery, ensuring issues of local risk and ensuring they are resilient to national risks and threats including terrorism. 

Improvement objective 2

Fire and rescue services refocus their investment in the selection, training and, development and support of employees to maintain, support and improve their skills and knowledge throughout their careers.

Improvement objective 3

Fire and rescue services have access to a comprehensive national infrastructure and repository of standards, guidance and tools that are embedded in their own local service delivery.

Improvement objective 4

Fire and rescue services support new and innovative ways to prevent fires and other emergencies. Firefighters work with people who are at risk in local communities to make them safer in all aspects of their lives, not only from fire.

Improvement objective 5

Fire protection activity carried out by fire and rescue services is redefined and expanded by using new professional standards, competence requirements and training for firefighters and specialist protection staff assisted by a significant reallocation of resources through increases in productivity. 

Improvement objective 6

The benefits of all fire and rescue service activity are measured and evaluated so that decision making about resource allocation can be improved.

Improvement objective 7

Prospective employees are attracted to fire and rescue services as an employer of choice where inclusive recruitment practices and the available diverse roles and responsibilities help the service manage risk in the local community.

Improvement objective 8

An inclusive culture is at the heart of every fire and rescue service. They are a welcoming and supportive place to work for the widest variety of people from all backgrounds. 

Improvement objective 9

Political leaders, governments and fire and rescue service managers use a single leadership framework that sets out clearly a suite of service values, expectations and behaviours which all can promote and support. It is the basis on which fire and rescue services and all their employees operate.

Improvement objective 10

Working with others in all aspects of fire and rescue service activity is core business, based on solid evidence and data that determines the most efficient and effective use of resources to ensure firefighter and public safety. 

Improvement objective 11

The National Employers (England), the LGA and the NFCC jointly own and maintain an organisational learning system that will promote continuous improvement at a strategic level.