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by the NFCC

Information sources

When identifying outcomes from operational learning activities, a range of information sources may support operational learning activities. They can also be used to determine whether previous learning outcomes have been successfully embedded.

The sources of information will include:

  • Data for the recording of incidents
  • Corporate reviews
  • Performance audits
  • Periodic reviews of policies, procedures or tailored guidance
  • Complaints or compliments from members of the public
  • Station or fire control room inspections and audits
  • Call and radio communication recordings
  • Video recordings, for example from CCTV or drones
  • E-learning
  • Incident monitoring
  • NOL, JOL and other nationally published learning
  • Fire investigation reports
  • Fire Safety and Community Engagement interactions
  • Health and safety investigations, accidents and near misses
  • Analytical risk assessments (ARA), incident handover and other incident-related documentation
  • Reports to prevent future deaths
  • Horizon scanning activities