Information sources
When identifying outcomes from operational learning activities, a range of information sources may support operational learning activities. They can also be used to determine whether previous learning outcomes have been successfully embedded.
The sources of information will include:
- Data for the recording of incidents
- Corporate reviews
- Performance audits
- Periodic reviews of policies, procedures or tailored guidance
- Complaints or compliments from members of the public
- Station or fire control room inspections and audits
- Call and radio communication recordings
- Video recordings, for example from CCTV or drones
- E-learning
- Incident monitoring
- NOL, JOL and other nationally published learning
- Fire investigation reports
- Fire Safety and Community Engagement interactions
- Health and safety investigations, accidents and near misses
- Analytical risk assessments (ARA), incident handover and other incident-related documentation
- Reports to prevent future deaths
- Horizon scanning activities