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by the NFCC


The Evaluation Board should allocate the outcomes from operational learning activities, and identify the appropriate departments, teams or individuals who will be assigned to address them.

The Evaluation Board should also ensure that changes resulting from previous operational learning activity outcomes have been implemented. The board should commission the review of the success of, and adherence to, changes at an appropriate frequency.

These reviews should take into account:


  • Whether sufficient time has been allowed for personnel to reflect on the changes
  • To what level the changes have been adopted
  • Whether the changes have been appropriately embedded into working practices