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by the NFCC

Appendix B: Incident assurance

The areas where further assurance is identified as being required, and who will carry this out, will be specific to each fire and rescue service, and commissioned on a case-by-case basis. Considerations for areas on which to base any investigation, reality testing, sampling or observations can include:

Incident command

  • Was overall command and control effective
  • Were sufficient resources mobilised
  • Were resources used to their best advantage
  • Was a tactical adviser contacted or mobilised
  • Was a National Inter-Agency Liaison Officer (NILO) contacted or mobilised
  • Were specialist teams requested, and if so were they mobilised
  • Were external specialists contacted for advice or assistance, and if not, should they have been
  • Was BA rapid deployment used
  • Was operational discretion applied, and if so, was it justifiable and appropriate

Risk information

  • Did the site have risk information available, and if not, should it have been
  • If the site did have risk information, was it suitable, sufficient and accurate
  • Was the risk information used during the incident

Operational practices and procedures

  • Did operational tactics match existing fire and rescue service policies, procedures, tailored guidance and training
  • Were all hazards and risks at the incident identified and assessed
  • Were available control measures used effectively, and did they manage the hazard safely


  • Consider whether and how equipment was used
  • Was it adequate for the task
  • Did any equipment fail in use
  • What alternative or additional equipment might have been appropriate


  • How effective was incident ground communication
  • Were messages to and from the fire control room timely and effective
  • Were messages between the fire control room and other control rooms timely and effective
  • Was other Information used effectively for example information available on mobile data terminals

Stakeholder communications

  • Were media briefings well organised and regular
  • Were arrangements put in place and maintained to warn, inform and advise the public
  • Were there adequate and accurate press office liaison activities

Community liaison

  • Were the responsible person, owners, occupiers and neighbours kept informed
  • Were post-incident welfare considerations appropriate and timely

Inter-agency liaison

  • Were the JESIP principles applied and were they effective from the response phase through to the recovery phase
  • Was liaison with partner organisations effective

Health and safety

  • Was there the potential for any impacts on the health and safety of personnel involved in the incident
  • Were there any impacts on the health and safety of personnel involved in the incident
  • Are there ongoing or long-term impacts on the health and safety of personnel involved in the incident


  • Has the welfare of fire and rescue personnel been effectively managed
  • Are there ongoing or long-term welfare issues still being managed