Identify all relevant stakeholders
Early engagement and consultation with all the relevant stakeholders has been identified as essential for successful implementation.
The link established between the policy team and training department is extremely important to be able to implement and embed National Operational Guidance (NOG). It ensures that the service policy and procedure is translated to the front-line operational personnel.
Actual changes of behaviour and good policy and procedure come when behaviour is embedded by good quality training where the material delivered matches what the policy and procedure states.
The ability to house procedural information in training material is also beneficial. The service will then end up with short, concise and digestible front facing information that is purely procedural and can be used effectively by firefighters attending incidents. The training material can be mapped and delivery tracked and understanding evidenced via a maintenance of competency schedule.
This synergy is vital and ensures services move away from large documents with an amalgamation of policy, procedure, training and equipment information in them. Policy and training departments should be intrinsically linked with early engagement of training departments.
Ongoing engagement with the rest of the stakeholders listed is vital throughout the project so each department is not just affected when impacted but they have foresight and ability to contribute positively to any changes that may result from NOG implementation
Another major stakeholder are the front-line personnel, it is important to consult and engage with the front line as ultimately, they will be the people using the material that is produced. Early explanation of the concept and the benefits of the project will help to get the front line engaged, consulted with and feel as if they are a part of the journey. A good way of doing this is to have ‘NOG champions’ on each station. Volunteers from every station that are an integral part of the process and act as a communication conduit to create a positive and consistent message