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by the NFCC

Common barriers and solutions

  Barriers Solutions
Employee turnover Engagement has shown that the level of employee turnover within implementation teams has severely hindered implementation progress. Changes in project direction, understanding or insufficient handover have hindered projects Employee turnover is inevitable unless a resource is allocated for a set amount of time which is a good solution. Failing a dedicated resource, a detailed project plan, vision and extensive handover (crossover period for the handover) to incoming employees can alleviate the impact of employee turnover
Rate of change (National Operational Guidance (NOG) review schedule) The volume of change has been fed back to the content team as an issue, even well-resourced teams are struggling to keep pace The NFCC committed to a review schedule of guidance, so this is a balancing act. In order for guidance to maintain current, changes are inevitable. Once a cycle of reviews has been performed it would be expected that the changes would become less frequent
Strategic urgency and understanding of the size of the task The project is large and workload very high, a strategic understanding of this would result in the project being resourced appropriately The online guide outlines the size of the task of implementing NOG and NOL. Early communication and common understanding from strategic leads should alleviate this barrier
Resource level It is a reality that some services do not have significant resource for the project Strategic awareness and collaboration opportunities are solutions to limited resource
ICT solutions A workable platform is required and sometimes difficult to achieve, training packages are on various platforms Services have come up with various IT solutions, collaboration is an excellent solution to this barrier. The launch of the SIT will also provide a solution should a service choose to adopt it
Material produced is heavily badged Collaboration can be inhibited if the material produced is heavily branded as this inhibits other services using the material A request to services to include as little branding as possible to newly produced packages and documents
National Operational Learning (NOL) It has been identified in service and by the NFCC that the high turnover of Single Point of Contacts (SPoCs) in service affects the quality of learning submissions. Handovers are often not detailed enough, and experience is lost due to the volume of turnover High SPoC turnover can be mitigated by a consistent and detailed handover process from the outgoing SPoC . Greater engagement from the NOL secretariat with incoming SPoCs would also lessen the impact of the high turnover (dependant on available resource)