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Control measure
Provide hard copy for call processing information

Control measure knowledge

High standards of resilience mean that the likelihood of needing to record call information in hard copy is very slim. However, this way of working has been used during spate conditions, when receiving an influx of calls that have no life risk. In a system failure, it is good practice for fire and rescue services to have the facility to record all incident details and to have information on the correct type of resource to be mobilised along with risk information for any incident.

This can be done through various methods such as tablets, stand-alone computers or paper systems.

Strategic actions

Fire and rescue services should:
  • Maintain a means to temporarily record emergency calls and operational information on hard copy
  • Have a procedure in place to ensure that when systems return to normal any hard copy data is recorded in the mobilising system

Tactical actions

There are no tactical actions associated with this control measure.