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Control measure
Provide IT support

Control measure knowledge

Communications and information systems and the hardware that supports them are complex. It is likely that some or all of these systems may periodically fail. These failures may affect the control room operator's ability to mobilise the most appropriate resource quickly. Further support for resilience planning and control room equipment security may be considered good practice. Maintaining the efficiency of systems should be an ongoing process, to ensure they are performing to the highest standard and that all mobilising data displayed is current.

As part of the specification, fire and rescue services may consider having system suppliers deliver professional training on all equipment. This may include customised courses for essential users and first line maintenance courses for control room managers so they can work alongside system engineers when a problem occurs.

As part of any contractual agreement with suppliers, fire and rescue services may consider various maintenance agreements suited to their own organisational requirements.

Strategic actions

Fire and rescue services should:
  • Ensure they consider maintenance and upgrades as part of the initial design stages when tendering for new fire control room software and hardware
  • Have arrangements in place for resolving failures of both software and hardware quickly, 24 hours a day

Tactical actions

Fire control operators should:
  • Identify signs and symptoms of software or hardware failure and implement procedures to inform relevant people to prevent a failure at a later point in time (fallback position)