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Control measure
Use the communications or mobilising system recording facility

Control measure knowledge

Instant playback recording

Communication or mobilising systems can record information when a control room operator either transmits over the radio channel or answers a telephone call. This automatically deselects once the action has ceased.

Archive recording

This is multi-channel continuous recording archive system. It usually stands alone, with sufficient storage for all voice traffic to and from each control room operator's position, both on radio infrastructure and telephones designated to the control room, which are clearly identified.

The recorder will also define searches based on:

  • The date and time
  • Operator position
  • Length of call
  • Incident number

This system allows fire control room operators to extract a specific recording and transfer it to a removable media device or an electronic format. It also allows the analysis of call data for pre-format reports, call assessment and verification, and can also be accessed from more than one place.

Strategic actions

Fire and rescue services should:
  • Consider providing instant recording facilities. Where provided these should offer simple and effective instant playback to the control room operator.
  • Where automatic recording facilities are provided, develop a policy for the use and storage of these recordings. In developing this policy, they should refer to current legislation such as the Data Protection Act.

Tactical actions

There are no tactical actions associated with this control measure.