Control measure Use the communications or mobilising system recording facility
Control measure knowledge
Instant playback recording
Communication or mobilising systems can record information when a control room operator either transmits over the radio channel or answers a telephone call. This automatically deselects once the action has ceased.
This is multi-channel continuous recording archive system. It usually stands alone, with sufficient storage for all voice traffic to and from each control room operator's position, both on radio infrastructure and telephones designated to the control room, which are clearly identified.
The recorder will also define searches based on:
- The date and time
- Operator position
- Length of call
- Incident number
This system allows fire control room operators to extract a specific recording and transfer it to a removable media device or an electronic format. It also allows the analysis of call data for pre-format reports, call assessment and verification, and can also be accessed from more than one place.
- Consider providing instant recording facilities. Where provided these should offer simple and effective instant playback to the control room operator.
Where automatic recording facilities are provided, develop a policy for the use and storage of these recordings. In developing this policy, they should refer to current legislation such as the Data Protection Act.
There are no tactical actions associated with this control measure.
Knowledge and understanding
|Control measure element||Learning outcome|
The communications or mobilising system recording facility
NOS knowledge and understanding
|You need to know and understand:|
How to interpret and provide relevant information, including feedback
Your organisation's requirements for record keeping, data protection and confidentiality
Different types and sources of information
What types of information can influence change and improvement in service delivery
The importance of preserving evidence and how to do so
How to access and use relevant software, systems and tools
- Control measureRecord call details
- Control measureUse the mobilising system premises based gazetteer