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Developed and maintained by the NFCC

Control measure

Use incident typing

Control measure knowledge

Requests for fire and rescue service assistance fall broadly into two categories:

  • Incidents, which require urgent attendance
  • Non-emergency events, which require less urgent attendance

Incident typing is a process for selecting a class or category for the different incidents or events a fire and rescue service may attend. Incident types can be inputted to the mobilising system, assisting with an effective and efficient emergency call handling process.

The incident type is usually based on a hierarchical structure with multiple levels or subsets. The system may offer a list of mobilising incident reference types, and guidance on specific descriptors.

When an incident type is recorded, it allows fire control personnel to run a search for the type during a call. This can provide a structure to begin gathering the relevant information.

The information will assist in building an accurate picture of the incident, to offer fire control personnel proactive operational responses, such as predetermined attendance and action plans. Using incident typing enables consistent and sound decision-making when deploying resources to incidents.

Predetermined attendance

Predetermined attendance can be matched to an incident type. Resources held within the mobilising system are defined and allocated attributes that reflect roles, skills and equipment that may be required to meet the needs of an incident.

A response is calculated by assessing the type of incident and the resources required to safely intervene. This information provides the initial predetermined response which is set up within the mobilising system.

Strategic actions

Fire and rescue services should:
  • Develop or adopt a process for classifying and recording the types of incidents and events they respond to

Tactical actions

Fire control personnel should:
  • Apply their fire and rescue service process to determine the correct type of incident or event

  • Use the incident type to mobilise appropriate operational resources, or when requesting National Resilience assets