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Control measure
Hold contact information for Category 1 and 2 responders

Control measure knowledge

Emergency responders will, on occasions, need to request the attendance at operational incidents of other agencies to support the safe resolution of the incident. For these requests to be actioned control rooms should be able to access the contact details of other responders in a timely and accurate way. Fire and rescue services should consider retaining contact information for a range of Category 1 and 2 responders and other partner agencies who may be able to respond and assist. Maintaining the accuracy of this information is essential to ensuring a prompt response. Responders and partner agencies may include:

  • Local authority and government departments
  • Utility networks
  • Animal welfare organisations

Strategic actions

Fire and rescue services should:
  • Ensure fire control operators have access to the contact details of other category 1 and 2 responders and relevant partner agencies

Tactical actions

Incident commanders should:
  • Request assistance from Category 1 and 2 responders and other relevant partner agencies when required