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Control measure
Manage performance

Control measure knowledge

Measuring performance against predetermined standards provides information on how effectively fire and rescue services are controlling risks, and provides feedback that influences organisational learning and the decision making process.

Arrangements should also be made to review any circumstances where non-conformity is identified, either as a result of training, at incidents or through regular supervision of the arrangements. The reasons for nonconformity should be communicated so that lessons learned by one part of the organisation can benefit the entire organisation and feed the process of continuous improvement. It is recommended that these findings are shared with other fire and rescue services and other emergency responders.

Strategic actions

Fire and rescue services should:
  • Consider using performance indicators for qualitative and quantitative monitoring of organisational performance as part of an ongoing review process for the operational risk management system
  • Ensure that those involved in undertaking the operational risk information processes are competent to:

    • Accurately identify hazards for firefighters, society, environment, community, heritage or other risk groups
    • Understand the range of risk management options available to reduce the risk
    • Understand their responsibility for the safety of others and the effect of their actions on the effectiveness of the safety system
    • Understand the legislative framework in which the fire and rescue service operates
  • Ensure they are capable of making professional judgements, taking account of the availability of information, the severity and likelihood of risk being assessed and the critical nature of the risk management options
  • Ensure they are appropriately motivated and encouraged to work in a safe manner
  • Ensure they are supported in addressing any competency gaps that are identified

Tactical actions

There are no tactical actions associated with this control measure.