Control measure

Seek assistance for dealing with people

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Control measure knowledge

Strategic actions

Fire and rescue services should:

Liaise with local authorities and partner agencies to pre-plan for public shelters, as part of the community risk assessment
Assist with pre-planning local support service arrangements for people affected by emergencies
Have processes and arrangements in place for requesting local emergency support services
Have processes and arrangements in place for the safeguarding of children and vulnerable adults

Tactical actions

Incident commanders should:

Consider the welfare or shelter arrangements for people directly or indirectly affected by the incident
Request police assistance to control members of the public, including crowds
Consider adopting defensive tactics if people are displaying unpredictable, aggressive, violent or illegal behaviour
Request police assistance for dealing with unpredictable, aggressive, violent or illegal behaviour
Request support for people affected by the incident, from the local authority, partner agencies or police family liaison officers
Consider the need for safeguarding of children and vulnerable adults
Provide timely advice to members of the public

TRAINING SPECIFICATION

Knowledge and understanding

Control measure element	Learning outcome
Seek assistance for dealing with people	Understand: The assistance that may be required for: Providing welfare or shelter Controlling members of the public, including crowds Dealing with unpredictable, aggressive, violent or illegal behaviour Safeguarding of children and vulnerable adults

Control measure element

Learning outcome

Seek assistance for dealing with people

Understand:

The assistance that may be required for:
- Providing welfare or shelter
- Controlling members of the public, including crowds
- Dealing with unpredictable, aggressive, violent or illegal behaviour
- Safeguarding of children and vulnerable adults

NOS knowledge and understanding

You need to know and understand:
You need to know and understand: 2258
K Your role, responsibilities and level of authority at operational incidents K The roles, responsibilities, limitations and capabilities of personnel and other agencies K Your local community, its characteristics and associated risks K Dynamic risk assessment and associated health, safety and welfare issues K How to anticipate needs and requirements of the incident and of the personnel involved in its resolution K Requirements and methods of reporting on incidents and how to report to key internal, external, political and community contacts K The range of specialists available and how to make best use of their technical expertise and support
Lead, monitor and support people to resolve operational incidents
K 3 Your role, responsibilities and level of authority at operational incidents K 4 The roles, responsibilities, limitations and capabilities of personnel and other agencies K 8 Your local community, its characteristics and associated risks K 9 Dynamic risk assessment and associated health, safety and welfare issues K 11 How to anticipate needs and requirements of the incident and of the personnel involved in its resolution K 18 Requirements and methods of reporting on incidents and how to report to key internal, external, political and community contacts K 20 The range of specialists available and how to make best use of their technical expertise and support
You need to know and understand:
K Hazards and risks of the workplace affecting people and the environment K How to apply practices that maximise the health, safety and welfare of yourself and others in the workplace K How to make and apply decisions based on the assessment of risk K Organisational policies, aims and objectives K Roles, responsibilities and limits of authority of self and others in the workplace K Capabilities and limitations of personal and operational equipment
Health and Safety.
K 1 Hazards and risks of the workplace affecting people and the environment K 2 How to apply practices that maximise the health, safety and welfare of yourself and others in the workplace K 3 How to make and apply decisions based on the assessment of risk
Organisational.
K 10 Organisational policies, aims and objectives
Personal and Interpersonal.
K 26 Roles, responsibilities and limits of authority of self and others in the workplace
Technical.
K 28 Capabilities and limitations of personal and operational equipment
You need to know and understand: 2920
K Hazards and risks of the workplace affecting people and the environment in relation to fire and rescue operational incidents K How to make and apply decisions based on the assessment of risk in relation to fire and rescue operational incidents K How to apply practices that maximise the health, safety and welfare of yourself and others during fire and rescue operational incidents K Roles, responsibilities and limits of authority of self, others and other agencies in relation to fire and rescue operational incidents
Health & Safety
K 1 Hazards and risks of the workplace affecting people and the environment in relation to fire and rescue operational incidents K 2 How to make and apply decisions based on the assessment of risk in relation to fire and rescue operational incidents K 3 How to apply practices that maximise the health, safety and welfare of yourself and others during fire and rescue operational incidents
Personal and Interpersonal
K 11 Roles, responsibilities and limits of authority of self, others and other agencies in relation to fire and rescue operational incidents

Practical application

Control measure element	Learning outcome
Consider the welfare or shelter arrangements for people directly or indirectly affected by the incident	Demonstrate the ability to: Estimate the welfare or shelter arrangements required Contact the appropriate organisations to request provision of welfare or shelter arrangements
Request police assistance to control members of the public, including crowds	Demonstrate the ability to: Request police assistance if members of the public or crowds need to be controlled
Consider adopting defensive tactics if people are displaying unpredictable, aggressive, violent or illegal behaviour	Demonstrate the ability to: Adopt defensive tactics if people are demonstrating, unpredictable, aggressive, violent or illegal behaviour
Request police assistance for dealing with unpredictable, aggressive, violent or illegal behaviour	Demonstrate the ability to: Request police assistance for dealing with unpredictable, aggressive, violent or illegal behaviour
Request support for people affected by the incident, from the local authority, partner agencies or police family liaison officers	Demonstrate the ability to: Request appropriate assistance for dealing with people
Consider the need for the safeguarding of children and vulnerable adults	Demonstrate the ability to: Gather information to identify any children or vulnerable adults who require safeguarding
Provide timely advice to members of the public	Demonstrate the ability to: Provide timely and appropriate advice to members of the public in order to: Prevent people from entering the hazard area Discourage people from putting themselves or others at risk

NOS performance criteria

You must be able to:
Review and determine incident status 2236
P Obtain sufficient information from all available sources on incident progress, risks, deployment, resource availability and existing incident management P Confirm risks and implications for personnel, for the community and for the wider context P Anticipate likely future resource needs including consideration of possible escalation of incident P Confirm the priority actions for resolution of incident P Ensure that information concerning change in roles and control of the incident reaches those who assist with its resolution P Plan a response which takes account of all available information and anticipated risks P Anticipate risks to health, safety and welfare and ensure adequate and timely control measures are implemented P Obtain technical and professional advice from suitable sources to support decision making P Provide information to other agencies to assist with their decision making P Ensure that relevant people are updated regarding identified implications P Handover status to relevant agencies before you withdraw support from the incident
Review and determine incident status
P 1 Obtain sufficient information from all available sources on incident progress, risks, deployment, resource availability and existing incident management P 6 Confirm risks and implications for personnel, for the community and for the wider context P 7 Anticipate likely future resource needs including consideration of possible escalation of incident P 8 Confirm the priority actions for resolution of incident P 9 Ensure that information concerning change in roles and control of the incident reaches those who assist with its resolution
Assume responsibility and implement action to support those involved in the incident
P 10 Plan a response which takes account of all available information and anticipated risks P 13 Anticipate risks to health, safety and welfare and ensure adequate and timely control measures are implemented P 15 Obtain technical and professional advice from suitable sources to support decision making P 16 Provide information to other agencies to assist with their decision making P 19 Ensure that relevant people are updated regarding identified implications P 22 Handover status to relevant agencies before you withdraw support from the incident
Plan action to meet the needs of the incident
P 1 Collect information relevant to the known and anticipated risks to people, property and the environment P 2 Confirm information relevant to the known and anticipated risks to people property and the environment P 3 Plan action to lead and support your crew's response to the incident P 4 Develop your objectives through risk assessment P 5 Determine initial action against available resources P 6 Develop action plans that provide sufficient flexibility to meet the known and anticipated needs of incidents
You must be able to:
P Plan action to lead and support your crew's response to the incident P Develop your objectives through risk assessment P Make decisions that continue to minimise risk and maximise progress towards your objectives P Ensure contact with people is supportive, sensitive to context and presents a positive image of the organisation
Implement action to meet planned objectives.
P 9 Make decisions that continue to minimise risk and maximise progress towards your objectives
Close down the operational phase of incidents.
P 20 Provide accurate and complete information and advice to others and 20.1 confirm mutual understanding P 21 Ensure contact with people is supportive, sensitive to context and presents a positive image of the organisation
Respond to fire and rescue incidents
P 1 Confirm with relevant others your tasks and duties in relation to fire and rescue incidents in line with your role and responsibilities P 2 Establish key factors about fire and rescue incidents and inform others in line with your organisation’s procedures, including: 2.1 Extent 2.2 Nature 2.3 Location P 3 Establish risks affecting fire and rescue incidents in line with your organisation’s risk assessment procedures P 5 Operate within appropriate risk control measures in line with your organisation's procedures
Respond to fire and rescue incidents 2889
P Operate within appropriate risk control measures in line with your organisation's procedures P Report anything which may adversely affect people's safety to others in line with your organisation's procedures P Operate in a safe manner within your agreed level of responsibility and expertise P Work with others in ways that: 11.1 Encourages cooperation 11.2 Supports common understanding 11.3 Promotes a positive image of your organisation
Support people involved in an operational incident
P 9 Report anything which may adversely affect people's safety to others in line with your organisation's procedures
For the whole standard
P 10 Operate in a safe manner within your agreed level of responsibility and expertise P 11 Work with others in ways that: 11.1 Encourages cooperation 11.2 Supports common understanding 11.3 Promotes a positive image of your organisation

Control measure
Evacuation and shelter
Control measure
Warn, inform and advise people

Operations

Control measure

Seek assistance for dealing with people

Control measure

Seek assistance for dealing with people

Control measure knowledge

Strategic actions

Tactical actions

TRAINING SPECIFICATION

Knowledge and understanding

NOS knowledge and understanding

Practical application

NOS performance criteria