Control measure
Warn, inform and advise people
Control measure
Warn, inform and advise people
Control measure knowledge
Under the Civil Contingencies Act, Category 1 responders are required to put arrangements in place to make information available to the public about civil protection matters and to maintain arrangements to warn, inform and advise the public in the event of an emergency.
In some situations, information provided to the public may have to be restricted, especially if its release could cause panic and potentially result in further harm to people.
Information communicated to, or withheld from, people can influence their behaviour. Communicating with people, particularly those in groups or crowds, is essential to maintain order and manage behaviour.
In emergencies, the key communications objective will be to deliver accurate, clear and timely warnings, information and advice to people, so they feel confident, safe and well-informed.
Warnings, information and advice should:
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Be specific and clear
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Be timely and accurate
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Come from a credible source and be verifiable
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Convey the nature and extent of the danger
Warnings, information and advice can be delivered in many ways including:
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Face-to-face
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Visiting premises – residential and commercial
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Media and social media announcements
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Public announcements in areas such as public buildings, shopping centres, sports venues and transport networks
Strategic actions
Fire and rescue services should:
Develop guidance and support arrangements to effectively communicate with people during emergency incidents
Develop arrangements with partner agencies for the delivery of warnings, information and advice during emergency
Develop guidance and support arrangements for the effective use of media services
Tactical actions
Incident commanders should:
Use the most effective methods for communicating with people who are either directly or indirectly involved in the incident
Consider the use of media, social media and other methods to communicate with people
- Establish a media liaison point and brief a nominated media liaison officer
TRAINING SPECIFICATION
Knowledge and understanding
| Control measure element | Learning outcome |
|---|---|
Warning, informing and advising people |
Understand:
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NOS knowledge and understanding
| You need to know and understand: | |
|---|---|
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You need to know and understand: 2258 |
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K
Relevant legislation and its correct interpretation and implementation K
The roles, responsibilities, limitations and capabilities of personnel and other agencies K
Lines of communication at incidents and the incident command system K
The range and type of resources available at incidents, their capabilities and limitations K
Your local community, its characteristics and associated risks K
Requirements and methods of reporting on incidents and how to report to key internal, external, political and community contacts K
The range of specialists available and how to make best use of their technical expertise and support |
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Lead, monitor and support people to resolve operational incidents |
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K 2
Relevant legislation and its correct interpretation and implementation K 4
The roles, responsibilities, limitations and capabilities of personnel and other agencies K 5
Lines of communication at incidents and the incident command system K 6
The range and type of resources available at incidents, their capabilities and limitations K 8
Your local community, its characteristics and associated risks K 18
Requirements and methods of reporting on incidents and how to report to key internal, external, political and community contacts K 20
The range of specialists available and how to make best use of their technical expertise and support |
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You need to know and understand: |
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K
Applicable fire and rescue service or other relevant legislation K
How to communicate clearly and effectively with the range of people involved K
Methods of communication and reporting in the workplace K
Roles, responsibilities and limits of authority of self and others in the workplace K
Capabilities and limitations of personal and operational equipment K
The availability and access to internal and external resources and support |
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Organisational. |
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K 4
Applicable fire and rescue service or other relevant legislation K 14
Methods of communication or reporting in the workplace |
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Personal and Interpersonal. |
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K 15
How to communicate clearly and effectively with the range of people involved K 24
Methods of communication and reporting in the workplace K 26
Roles, responsibilities and limits of authority of self and others in the workplace |
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Technical. |
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K 28
Capabilities and limitations of personal and operational equipment K 34
The availability and access to internal and external resources and support |
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You need to know and understand: 2920 |
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K
Fire service or other legislation relevant to carrying out search, rescue and casualty care K
Methods and techniques for communicating with others K
The importance of treating others with respect and consideration, taking account of, and accepting, diversity K
Lines and methods of communication and reporting in the workplace K
Roles, responsibilities and limits of authority of self, others and other agencies in relation to fire and rescue operational incidents |
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Organisational |
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K 4
Fire service or other legislation relevant to carrying out search, rescue and casualty care |
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Personal and Interpersonal |
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K 7
Methods and techniques for communicating with others K 8
The importance of treating others with respect and consideration, taking account of, and accepting, diversity K 10
Lines and methods of communication and reporting in the workplace K 11
Roles, responsibilities and limits of authority of self, others and other agencies in relation to fire and rescue operational incidents |
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Health and safety 2976 |
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K
Safe working practices of your organisation K
Hazards and risks relating to hazardous materials and decontamination affecting people and the environment K
Methods and techniques for communicating with others K
The importance of treating others with respect and consideration, taking account of, and accepting, diversity |
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Health and safety |
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K 1
Safe working practices of your organisation K 2
Hazards and risks relating to hazardous materials and decontamination affecting people and the environment |
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Personal and Interpersonal |
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K 9
Methods and techniques for communicating with others K 10
The importance of treating others with respect and consideration, taking account of, and accepting, diversity |
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K
Hazards and risks of fire and rescue incidents affecting people, property and the environment K
How to implement decisions based on the assessment of risk K
Your organisation's control measures to mitigate risk K
Legislation, policies, procedures, guidelines and protocols that apply to your role K
How to use available systems, tools, methods and templates to assist in the planning process K
Relevant others you may work with and their role in and responsibilities K
How to communicate clearly and effectively with others K
How to treat others with respect and consideration, taking account of and accepting diversity K
The importance of effective communication with others during fire and rescue incidents K
Resources available to respond to fire and rescue incidents |
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Health and safety |
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K 4
Hazards and risks of fire and rescue incidents affecting people, property and the environment K 6
How to implement decisions based on the assessment of risk K 7
Your organisation's control measures to mitigate risk |
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Organisational |
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K 9
Legislation, policies, procedures, guidelines and protocols that apply to your role K 10
How to use available systems, tools, methods and templates to assist in the planning process |
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Personal and interpersonal |
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K 12
Relevant others you may work with and their role in and responsibilities K 14
How to communicate clearly and effectively with others K 15
How to treat others with respect and consideration, taking account of and accepting diversity K 16
The importance of effective communication with others during fire and rescue incidents |
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Technical |
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K 20
Resources available to respond to fire and rescue incidents |
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Practical application
| Control measure element | Learning outcome |
|---|---|
Use the most effective methods for communicating with people who are either directly or indirectly involved in the incident |
Demonstrate the ability to:
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Consider the use of media, social media and other methods to communicate with people |
Demonstrate the ability to:
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Establish a media liaison point and brief a nominated media liaison officer |
Demonstrate the ability to:
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NOS performance criteria
| You must be able to: | |
|---|---|
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Review and determine incident status 2236 |
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P
Plan a response which takes account of all available information and anticipated risks P
Anticipate risks to health, safety and welfare and ensure adequate and timely control measures are implemented P
Ensure that relevant people are updated regarding identified implications P
Provide accurate information to the media and utilise media resources to inform and protect the community |
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Assume responsibility and implement action to support those involved in the incident |
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P 10
Plan a response which takes account of all available information and anticipated risks P 13
Anticipate risks to health, safety and welfare and ensure adequate and timely control measures are implemented P 19
Ensure that relevant people are updated regarding identified implications P 20
Provide accurate information to the media and utilise media resources to inform and protect the community |
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Plan action to meet the needs of the incident |
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P 1
Collect information relevant to the known and anticipated risks to people, property and the environment P 2
Confirm information relevant to the known and anticipated risks to people property and the environment P 3
Plan action to lead and support your crew's response to the incident P 4
Develop your objectives through risk assessment P 5
Determine initial action against available resources P 6
Develop action plans that provide sufficient flexibility to meet the known and anticipated needs of incidents |
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You must be able to: |
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P
Plan action to lead and support your crew's response to the incident P
Develop your objectives through risk assessment P
Actively seek information to update your plan and progress action to meet your objectives P
Ensure your contact with people is supportive, constructive and timely P
Ensure contact with people is supportive, sensitive to context and presents a positive image of the organisation |
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Implement action to meet planned objectives. |
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P 11
Actively seek information to update your plan and progress action to meet your objectives P 15
Ensure your contact with people is supportive, constructive and timely |
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Close down the operational phase of incidents. |
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P 20
Provide accurate and complete information and advice to others and
P 21
Ensure contact with people is supportive, sensitive to context and presents a positive image of the organisation |
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Respond to fire and rescue incidents 2889 |
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P
Use resources, equipment and personal protective equipment at fire and rescue incidents in line with their limitations, safety and operating instructions P
Provide support to others at incidents in ways which promote calm, compassion and consideration for others P
Work with others in ways that:
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Respond to fire and rescue incidents |
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P 6
Use resources, equipment and personal protective equipment at fire and rescue incidents in line with their limitations, safety and operating instructions |
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Support people involved in an operational incident |
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P 7
Provide support to others at incidents in ways which promote calm, compassion and consideration for others |
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For the whole standard |
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P 11
Work with others in ways that:
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You must be able to - TO BE ARCHIVED 2947 |
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P
Identify risks which may affect the safety of other people or property in line with your organisation's risk assessment guidance P
Report anything which may adversely affect people's safety to others in line with your organisation's procedures P
Work with others including colleagues and other agencies in line with your organisation's communication procedures P
Provide support to others at the incident in ways which promote calm, compassion and consideration for others |
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Support operational incidents |
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P 15
Identify risks which may affect the safety of other people or property in line with your organisation's risk assessment guidance P 16
Report anything which may adversely affect people's safety to others in line with your organisation's procedures P 17
Work with others including colleagues and other agencies in line with your organisation's communication procedures P 18
Provide support to others at the incident in ways which promote calm, compassion and consideration for others |
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Provide special advice to control fire and rescue incidents |
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P 2
Identify and maintain awareness of risk for fire and rescue incidents within your area of expertise in line with risk assessment processes P 8
Identify tactics which allow effective control methods in line with your organisation's requirements P 11
Maintain the safety and welfare of yourself and others during fire and rescue incidents in line with your organisation's procedures for safe working |
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- Control measureSeek assistance for dealing with people
- HazardPublic disorder