Warn, inform and advise people
Control measure knowledge
Under the Civil Contingencies Act, Category 1 responders are required to put arrangements in place to make information available to the public about civil protection matters and to maintain arrangements to warn, inform and advise the public in the event of an emergency.
In some situations, information provided to the public may have to be restricted, especially if its release could cause panic and potentially result in further harm to people.
Information communicated to, or withheld from, people can influence their behaviour. Communicating with people, particularly those in groups or crowds, is essential to maintain order and manage behaviour.
In emergencies, the key communications objective will be to deliver accurate, clear and timely warnings, information and advice to people, so they feel confident, safe and well-informed.
Warnings, information and advice should:
Be specific and clear
Be timely and accurate
Come from a credible source and be verifiable
Convey the nature and extent of the danger
Warnings, information and advice can be delivered in many ways including:
Visiting premises – residential and commercial
Media and social media announcements
Public announcements in areas such as public buildings, shopping centres, sports venues and transport networks
Develop guidance and support arrangements to effectively communicate with people during emergency incidents
Develop arrangements with partner agencies for the delivery of warnings, information and advice during emergency
Develop guidance and support arrangements for the effective use of media services
Use the most effective methods for communicating with people who are either directly or indirectly involved in the incident
Consider the use of media, social media and other methods to communicate with people
- Establish a media liaison point and brief a nominated media liaison officer