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Control measure
Avoid confrontation

Control measure knowledge

When attending, incidents where there may be violence or aggression, personnel should consider how their behaviour may be perceived by the people present.

Confrontation may be avoided by: 

  • Not making prolonged eye contact 
  • Using open body language 
  • Not taking up postures that may be perceived to be aggressive or threatening 
  • Maintaining an appropriate distance from the people involved 
  • Remaining calm 

Strategic actions

Fire and rescue services should:
  • Have a process in place for informing fire control rooms that personnel may become affected by confrontation or public disorder

  • Ensure personnel are aware of procedures if involved in confrontation or public disorder

Tactical actions

Incident commanders should:
  • Ensure personnel avoid confrontation if there is a risk of violence or aggression

  • Inform the fire control room that personnel may be affected in confrontation or public disorder