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Control measure

Communication to support intraoperability and interoperability

Control measure knowledge

The importance of a common approach includes the need to ensure operational risk information can be shared and understood by all agencies involved. There should be an integrated operational response, supported by intraoperability and interoperability arrangements. For further information see the JESIP publication, Joint Doctrine: the interoperability framework.

Information should be presented to ensure that the detail, level and content supports incident commanders, personnel and other emergency responders without overwhelming or overloading them. The information should be clear, concise and readily understood by all. The exchange of information is key in ensuring a full appreciation of the situation and the circumstances of the incident or emergency.

A successful exchange of information will lead to a clear understanding of hazards and risks, operational tactics, control measures and procedures being employed.

A common standard for terms and symbols is critical to effective intraoperability and interoperability.

Strategic actions

Fire and rescue services should:
  • Establish compatible terminology, abbreviations, communication systems and risk information for joint working with neighbouring fire and rescue services

  • Make arrangements with other agencies, Category 1 and Category 2 responders to develop a common understanding of terms and symbols

  • Ensure that incident commanders are familiar with the responsibilities of other agencies, Category 1 and Category 2 responders and the roles of their representatives that may attend operational incidents – refer to the JESIP publication, Joint Doctrine: the interoperability framework

Tactical actions

Incident commanders should:
  • Use compatible terminology, abbreviations, communication systems and risk information, as agreed by their service, when working with other fire and rescue services

  • Use common terms and symbols, as agreed by their service, with other agencies, Category 1 and Category 2 responders

  • If there is a lack of common understanding, use plain language to communicate information