Failing to effectively exchange information with other agencies
Misinformation or a breakdown in communication can lead to unsafe systems of work, and unco-ordinated or ineffectual activities being implemented, resulting in failing to achieve priorities and objectives. It can also lead to inefficient use of resources in the operational plan.
There is a risk of misunderstanding when an incident requires a multi-agency response, which may lead to a delayed or inappropriate response. This may be due to issues such as technical challenges or the use of varying terminology between agencies. Issues include:
- Words, terms, phrases, symbols or graphics with different meanings or context
- Words, phrases, symbols or graphics with no meaning in other organisations