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Failing to effectively exchange information with other agencies

Hazard Knowledge

Misinformation or a breakdown in communication can lead to unsafe systems of work, and unco-ordinated or ineffectual activities being implemented, resulting in failing to achieve priorities and objectives. It can also lead to inefficient use of resources in the operational plan.

There is a risk of misunderstanding when an incident requires a multi-agency response, which may lead to a delayed or inappropriate response. This may be due to issues such as technical challenges or the use of varying terminology between agencies. Issues include:

  • Words, terms, phrases, symbols or graphics with different meanings or context
  • Words, phrases, symbols or graphics with no meaning in other organisations