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ARCHIVED - Failure to receive accurate, timely and relevant information

Hazard Knowledge

For the fire and rescue service, information is a critical resource in achieving successful operations. The availability of accurate, timely and relevant information is vital for managerial functions to be performed effectively, such as planning, mobilising, organising, leading and controlling.

  • Availability of information is applicable to processes and procedures used to gain it and the means to provide relevant information to those who need it
  • Accuracy of information is determined by measuring the information against actual events or occurrences
  • Timeliness refers to the currency of the information when it is received
  • Relevance concerns the situation or problem at hand. Relevant information is limited to that which can help solve a problem or contribute to a solution

Information management involves collecting and managing information from one or more sources and distributing the information to one or more audiences. This sometimes involves those who have a stake in, or a right to, that information.

Information sources and systems should support personnel's overall situational awareness of an event, which will inevitably present opportunities to have a significant effect on decision making. See Incident Command, Decision Control Process

In theory personnel always have some prior knowledge and understanding of events that are relevant to their decision making process. However additional or supporting information can and may modify their view of the event and potential outcomes, which may change a decision and the likely results. See Incident Command Decision Control Process