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Control measure
Use the mobilising and communication system

Control measure knowledge

The main function of the mobilising system is to aid the recording of call information and the despatch of the selected resources. Secondary functions include displaying alarm conditions for the system and the generation of statistical information.

On entry of an incident type and address the system will interrogate its database to match the address information. It may also search for risks, duplicate incidents, telephone kiosks, map references, historical data etc., so as to provide the operator with as much information as possible. When an address match is made the operator is presented with a predetermined attendance from the address based gazetteer. The system makes recommendations, which can be overridden by the operator. The mobilising system also maintains a log for each incident, recording all times and actions associated with that incident. Other facilities are batch calls in spate conditions, malicious call log, operating and system alarms, training mode and all fire control room operators (CRO) call handling times and logging data information.

The mobilising system will also include an interface with station end equipment to enable turnout messages to be transmitted. These messages can be sent to resources in a number of ways, for example data messages sent to a computer located in a fire station or other location where resources may be based, even temporarily. The data links between the mobilising system and the station end equipment can be provided in a number of ways such as the wide area network and the public switched telephone network. It is usual to employ multiple bearers for resilience.

The use of common coding and interface protocols can allow for systems to be integrated with data bases and hardware. This can help to minimise handling of information and ensure a resilient communication system.

Strategic actions

Fire and rescue services should:
  • Ensure they have a mobilising and communication system in place which allows for:

    • Automatic recording of key communications
    • Recording information relevant to the operational incident
    • Time and date stamping of critical information
    • Interrogation and reporting of mobilising information
    • Mobilising and communicating with fire and rescue service resources
  • Ensure that mobilising and communication systems are capable of integration to allow for resilience in communications.

Tactical actions

There are no tactical actions associated with this control measure.