Control measure

Incident commander communication

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Control measure knowledge

Foundation knowledge: Interpersonal communication

Strategic actions

Fire and rescue services should:

Ensure that they have appropriate communications systems in place at incidents and adequately prepare personnel for communicating with others effectively in an operational environment
Ensure there is resilience in all their communication strategies and aligned equipment used on the incident ground
Have contingency arrangements for reinstating operational communication, in the event of equipment or strategy failure
Develop robust systems that ensure that the handover of command is structured and does not compromise the safe management of the incident

Tactical actions

Incident commanders should:

Communicate objectives, priorities and tactics to be adopted in resolving the incident
Ensure that the location of crews is accurately reported and recorded
Deliver clear, concise and timely briefings to crews, command support functions and other agencies
Communicate the incident situation to other responders via fire control using the M\ETHANE message protocol
Debrief crews that have withdrawn from a working area during an incident to gain operational intelligence and safety-related information
Provide a structured brief when handing over and taking over command
Maintain an accurate record of information received from the incident ground
Communicate the contents of any M\ETHANE message transmitted to all responders
Regularly pass information to fire control regarding incident progress

TRAINING SPECIFICATION

Knowledge and understanding

Control measure element	Learning outcome
Communication and understanding	Understand: How to check interpretation of communication with others
Forms of communication at an incident	Understand: The varying forms of communication and how they are used and interpreted
Effective communication	Understand: How to ensure communication has been exchanged and understood as intended
Barriers to communication	Understand: The ways communication can lead to misunderstanding and its subsequent consequences

NOS knowledge and understanding

You need to know and understand:
Health and Safety - TO BE ARCHIVED 3406
K How to access, interpret and provide relevant information, including feedback K How to provide information to influence change or improve service delivery K How to organise and conduct debriefs and review of performance.
Organisational.
K 5 How to access, interpret and provide relevant information, including feedback K 9 How to provide information to influence change or improve service delivery
Training and Development.
K How to organise and conduct debriefs and review of performance.
You need to know and understand: 2920
K Record systems specific to your role and their use K Sources and availability of information K Methods and techniques for communicating with others K The importance of treating others with respect and consideration, taking account of, and accepting, diversity K How to recognise and support people in distress K Lines and methods of communication and reporting in the workplace K Roles, responsibilities and limits of authority of self, others and other agencies in relation to fire and rescue operational incidents
Organisational
K 5 Record systems specific to your role and their use K 6 Sources and availability of information
Personal and Interpersonal
K 7 Methods and techniques for communicating with others K 8 The importance of treating others with respect and consideration, taking account of, and accepting, diversity K 9 How to recognise and support people in distress K 10 Lines and methods of communication and reporting in the workplace K 11 Roles, responsibilities and limits of authority of self, others and other agencies in relation to fire and rescue operational incidents

Practical application

There is no Practical application

NOS performance criteria

You must be able to:
Plan action to meet the needs of the incident
P 2 Confirm information relevant to the known and anticipated risks to people property and the environment
You must be able to - TO BE ARCHIVED 3366
P Confirm your objectives and deploy your resources to meet priority needs P Ensure your role and responsibilities at the incident are known and understood by those under your leadership and support P Maintain records in line with your organisation’s procedures P Ensure your contact with people is supportive, constructive and timely P Confirm your achievements against the planned objectives with relevant people P Confirm the final status of the incident and agree any further action with relevant people P Collate accurate and complete information on incidents P Ensure contact with people is supportive, sensitive to context and presents a positive image of the organisation P Accurately confirm with relevant people your resource status and availability P Conduct the debrief in a manner which promotes constructive, open and supportive review of the incident P Recognise successful actions, acknowledge effective performance and report meritorious actions to the relevant people P Immediately address risk critical issues identified through performance of people, equipment, working practices and systems P Identify all significant learning points
Implement action to meet planned objectives.
P 8 Confirm your objectives and deploy your resources to meet priority needs P 13 Ensure your role and responsibilities at the incident are known and understood by those under your leadership and support P 14 Maintain records in line with your organisation’s procedures P 15 Ensure your contact with people is supportive, constructive and timely
Close down the operational phase of incidents.
P 16 Confirm your achievements against the planned objectives with relevant people P 17 Confirm the final status of the incident and agree any further action with relevant people P 19 Collate accurate and complete information on incidents P 20 Provide accurate and complete information and advice to others and 20.1 confirm mutual understanding P 21 Ensure contact with people is supportive, sensitive to context and presents a positive image of the organisation P 23 Accurately confirm with relevant people your resource status and availability P 24 Maintain records in line with your organisation’s procedures
Debrief people following incidents.
P 27 Conduct the debrief in a manner which promotes constructive, open and supportive review of the incident P 28 Recognise successful actions, acknowledge effective performance and report meritorious actions to the relevant people P 29 Immediately address risk critical issues identified through performance of people, equipment, working practices and systems P 30 Identify all significant learning points P 31 Record all significant learning points P 32 Agree actions to address all significant learning points P 33 Ensure that your records are in line with your organisation’s procedures
Respond to fire and rescue incidents
P 1 Confirm with relevant others your tasks and duties in relation to fire and rescue incidents in line with your role and responsibilities P 2 Establish key factors about fire and rescue incidents and inform others in line with your organisation’s procedures, including: 2.1 Extent 2.2 Nature 2.3 Location P 5 Operate within appropriate risk control measures in line with your organisation's procedures
Respond to fire and rescue incidents 2889
P Operate within appropriate risk control measures in line with your organisation's procedures P Report anything which may adversely affect people's safety to others in line with your organisation's procedures
Support people involved in an operational incident
P 9 Report anything which may adversely affect people's safety to others in line with your organisation's procedures

Hazard
Ineffective communications: Above ground structures
Control measure
Select and use appropriate communication equipment

Subsurface, height, structures and confined spaces

Control measure

Incident commander communication

Control measure

Incident commander communication

Control measure knowledge

Strategic actions

Tactical actions

TRAINING SPECIFICATION

Knowledge and understanding

NOS knowledge and understanding

Practical application

NOS performance criteria