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Developed and maintained by the NFCC


The structure of this guidance follows the style and format of the fire and rescue service National Operational Guidance Programme. It relates to specific hazard and control measures following a literature review. The control statements support a fire and rescue service in developing policies and procedures that deliver the 'safe person principles' at all incidents.

This guidance supports fire and rescue authorities in putting a robust emergency response in place for all incidents. It is an essential part of the safe systems of work needed, from the point of receiving a call to considering learning after the incident closes.

In this document the term 'Incident' means any event where a fire and rescue service receives a call for help that results in an electronic record being created. An emergency resource does not have to be deployed in response to the call.

Operational response is hazardous and firefighters respond to thousands of incidents, across a wide variety of types, each year. Only simple actions and procedures are needed for some incidents to be dealt with safely as risks are low. Others are more challenging, and may quickly increase in size, complexity and duration. This guidance specifically deals with the hazards present at all incidents. The guidance provides a number of potential control measures - fire and rescue services can build on these according to their local risk assessment.

The hazards identified in this document could cause harm to the organisation, to fire and rescue service personnel or the community in which they operate.