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Control measure

Multi-agency communication

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Control measure knowledge

Strategic actions

Fire and rescue services should:

Embed JESIP Principles within policy, procedure, training and exercising for all levels of response staff

Tactical actions

Strategic and tactical incident commanders should:

Exchange reliable and accurate information about hazards, risks and threats
Communicate clearly using plain English
Ensure information shared is free from acronyms and other potential sources of confusion
Use multi-agency briefings to gain an understanding of the capabilities of other responding agencies
Ensure information shared is understood and agreed by all involved in the response

TRAINING SPECIFICATION

Knowledge and understanding

Control measure element	Learning outcome
Multi-agency communication	The purpose and benefits of multi-agency communication The process and systems used to implement multi-agency communication

NOS knowledge and understanding

You need to know and understand:
You need to know and understand: 2026
K Principles of Integrated Emergency Management (IEM) K Principles of command, control and co-ordination K Roles and responsibilities of partner organisations involved in response and recovery K How to engage effectively in the political decision making process K How to review the effectiveness of strategies and update or vary them in response to changing situations or information K Factors relevant to setting and reviewing strategies including assessments of risk, community impact and the longer term recovery process
Respond to emergencies as a part of a multi-agency response at the strategic (gold) level
K 2 Principles of Integrated Emergency Management (IEM) K 4 Principles of command, control and co-ordination K 5 Roles and responsibilities of partner organisations involved in response and recovery K 9 How to engage effectively in the political decision making process K 11 How to review the effectiveness of strategies and update or vary them in response to changing situations or information K 12 Factors relevant to setting and reviewing strategies including assessments of risk, community impact and the longer term recovery process
You need to know and understand: 2069
K The principles of Integrated Emergency Management (IEM) K The principles of command, control and co-ordination K How to identify the strategic aim of responses K How to formulate action plans which take account of available information K Others who should be involved in reviewing tactical options K Roles and responsibilities of partner organisations involved in response and recovery at local, regional and national level
Respond to emergencies at the tactical (silver) level
K 4 The principles of Integrated Emergency Management (IEM) K 5 The principles of command, control and co-ordination K 6 How to identify the strategic aim of responses K 8 How to formulate action plans which take account of available information K 10 Others who should be involved in reviewing tactical options K 13 Roles and responsibilities of partner organisations involved in response and recovery at local, regional and national level
You need to know and understand: 2102
K Principles of effective response and recovery K Principles of command, control and co-ordination and potential flexibility between levels of response K Roles, responsibilities and information needs of organisations involved in response K How to conduct briefings and de-briefings
Respond to emergencies at the operational (bronze) level
K 4 Principles of effective response and recovery K 5 Principles of command, control and co-ordination and potential flexibility between levels of response K 8 Roles, responsibilities and information needs of organisations involved in response K 14 How to conduct briefings and de-briefings

Practical application

Control measure element

Learning outcome

Implement appropriate systems to ensure effective communication between the responding multi-agencies

Exchange reliable and accurate information about hazards, risks and threats
Communicate clearly using plain English
Ensure information shared is free from acronyms and other potential sources of confusion
Use multi-agency briefings to gain an understanding of the capabilities of other responding agencies
Ensure information shared is understood and agreed by all involved in the response

See National Operational Guidance, training specification: Incident command - Clearly defined command roles and responsibilities, incorporating multi-agency arrangements

NOS performance criteria

You must be able to:
You must be able to: 2002
P Agree policy and strategic frameworks within which the tactical (silver) level will work P Confirm the establishment of effective two way communication with the tactical level in accordance with organisational requirements P Work effectively in co-operation with partner organisations at a strategic level in accordance with organisational requirements P Obtain and provide technical and professional advice from suitable sources to inform decision making in accordance with organisational requirements
Respond to emergencies as a part of a multi-agency response at the strategic (gold) level
P 3 Agree policy and strategic frameworks within which the tactical (silver) level will work P 4 Confirm the establishment of effective two way communication with the tactical level in accordance with organisational requirements P 5 Work effectively in co-operation with partner organisations at a strategic level in accordance with organisational requirements P 8 Obtain and provide technical and professional advice from suitable sources to inform decision making in accordance with organisational requirements
You must be able to: 2046
P Work in co-operation and communicate with other responders in accordance with organisational requirements P Liaise with relevant organisations to address long term priorities of restoring essential services and helping to facilitate the recovery of affected communities in accordance with organisational requirements P Obtain and provide technical and professional advice from suitable sources to inform decision making in accordance with organisational requirements P Brief and debrief individuals under your area of authority fully and in accordance with organisational requirements
Respond to emergencies at the tactical (silver) level
P 9 Work in co-operation and communicate with other responders in accordance with organisational requirements P 10 Liaise with relevant organisations to address long term priorities of restoring essential services and helping to facilitate the recovery of affected communities in accordance with organisational requirements P 11 Obtain and provide technical and professional advice from suitable sources to inform decision making in accordance with organisational requirements P 16 Brief and debrief individuals under your area of authority fully and in accordance with organisational requirements
You must be able to: 2086
P Work in co-operation and communicate effectively with other responders in accordance with organisational requirements P Liaise with relevant organisations as required for effective responses in accordance with organisational requirements P Confirm that individuals under your area of authority are fully briefed and de-briefed in accordance with organisational requirements
Respond to emergencies at the operational (bronze) level
P 5 Work in co-operation and communicate effectively with other responders in accordance with organisational requirements P 11 Liaise with relevant organisations as required for effective responses in accordance with organisational requirements P 14 Confirm that individuals under your area of authority are fully briefed and de-briefed in accordance with organisational requirements

Control measure
Multi- agency co-location
Control measure
Multi-agency co-ordination