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Control measure
Establish an alternative fire control facility

Control measure knowledge

Control mobilising systems incorporate a number of levels of resilience. Duplicated computer systems and fall back bearers each add their own levels of security to the system, as does the ability to alert crews locally from stations.

These facilities do not, however, cater for the rare possibility of having to evacuate the main control room. Where this occurs, a fire and rescue service should have in place a means to continue to receive emergency calls and mobilise resources. This can be achieved by having a secondary location from where the fire control function can be quickly re-established or by entering into an agreement with another organisation to temporarily take over these duties.

Different mobilising systems offer different secondary control provisions, ranging from a portable laptop computer to a mobilising system and communications interface within a duplicate control on the same site as the main control, or at a remote location.

Secondary control facilities should be capable of receiving emergency and other incoming and outgoing calls, mobilising resources and operating the main scheme radio at a location that would not be affected by any disruption to services provided at the main control. This may necessitate establishing the secondary control with emergency telephone lines from a different exchange to those of the main control.

Strategic actions

Fire and rescue services should:
  • Have policies in place to allow all emergency call management and mobilising functions to continue in the event of a catastrophic failure of the fire control room
  • Where the policy is to be implemented by a third party, consider entering a formal contract to ensure any standards are able to be met

Tactical actions

There are no tactical actions associated with this control measure.