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Control measure
Record call details

Control measure knowledge

All call handling details should be recorded by fire control room operators so that an accurate account has been logged for any queries or future references.

Strategic actions

Fire and rescue services should:
  • Develop procedures and systems to allow fire control room operators to record information so that it can be stored and, if necessary, retrieved quickly

Tactical actions

Incident commanders should:
  • Store and retrieve recorded call information following service procedures