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Control measure
Use incident typing

Control measure knowledge

Incident typing is a process for selecting a class or category for all the different incidents a fire and rescue service may be expected to attend. Incident types can be inputted to the mobilising system, assisting with an effective and efficient emergency call handling process.

The incident type may be based on a hierarchical structure that can have multiple levels or subsets. This system offers a list of mobilising incident reference types and guidance on specific descriptors.

When an incident type is recorded it allows the control room operator to run a search based on key words entered for the type during a call. This can provide a structure to begin gathering the relevant information that will be necessary to respond. This information will assist in building an accurate picture of the incident, and when constructed to offer operators proactive operational responses such as predetermined attendances and action plans, the outcome would be consistent and sound decision making when deploying resources to emergency calls.

See CFOA National Incident Type List

Strategic actions

Fire and rescue services should:
  • Consider developing or adopting a clearly defined methodology for recording the types of incident that may require their response

Tactical actions

Incident commanders should:
  • Mobilise appropriate resources based on incident type and consider national resilience assets