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Developed and maintained by the NFCC

Control measure

Hold contact information for specialist resources and specialist advice

Control measure knowledge

Specialist resources

A variety of specialist resources may be required at an incident, either from within the fire and rescue service, external specialist resources or partner agencies. For further information refer to Incident command: Specialist resources.

Specialist advice

As it is not possible for an incident commander to have an in-depth knowledge of all types of incidents, they may need to request specialist advice from a competent person, subject matter expert (SME) or a tactical adviser (TacAd) to deal with an incident safely and effectively. For further information refer to Incident command: Specialist advice.

Maintaining contact information

Fire control rooms should hold and maintain the contact details for people or organisations that are able to provide specialist resources or specialist advice, including Category 1 and Category 2 responders. Maintaining the accuracy of this information is essential to ensuring a prompt request can be made.

Strategic actions

Fire and rescue services should:
  • Hold and maintain contact details for people or organisations who can provide specialist resources or specialist advice

  • Provide fire control personnel with access to the contact details for providers of specialist resources or specialist advice

Tactical actions

Fire control personnel should:
  • Contact the appropriate person or organisation when requesting specialist resources or specialist advice