Skip to main content

Control measure
Follow the standard message process

Control measure knowledge

The fire and rescue service uses standard message templates to ensure communications between control rooms and the incident ground are brief. Employing a suite of standard messages will also lead to consistent reporting of incident specific details, which are understood by all and which will assist fire control room operators in recording such data accurately.

Advances in technology mean that resource radios may no longer be the primary means of transmitting such information. Mobile data terminals linked to mobilising systems can send all status messages in text formats, but it should be borne in mind that standard templates must still be used to reduce any confusion as to the type and nature of a message.

Such messages would be for fire sector incidents only. Any requirement to pass on or share information with multi-agency partners is addressed in the JESIP Interoperability Framework

See National Operational Guidance: Incident command - Have a communication strategy

Fire Service Manual - Training- Edition 3 Appendix 2 - Fireground communications

Strategic actions

Fire and rescue services should:
  • Have procedures in place for standardised message formats that are known to all personnel; bear in mind the need for interoperability
  • Follow best practice and ensure that the call sign or incident commander's name should precede any message - this will enable the control room operator to accurately identify the log to be annotated with the details
  • Additional messages will be passed from the incident ground to the control room; local policies and procedures will determine their structure and nature

Tactical actions

Incident commanders should:
  • Use best practice to ensure that standard messages to and from call signs are clear and concise in their content