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‘Evacuation’ is the immediate and urgent movement of people away from a threatened or existing hazard. The response of people to emergencies can vary from inaction to panic; a key factor in...

One of the main reasons fire and rescue services attend incidents is to reduce or prevent harm to people. As well as the risk of direct harm from the hazards of the incident, there is a potential...

Fire and rescue services may require assistance for dealing with people at incidents. This assistance could include: Providing welfare or shelter Controlling members of the public, including...

Under the Civil Contingencies Act, Category 1 responders are required to put arrangements in place to make information available to the public about civil protection matters and to maintain...

People may be involved in incidents that present a threat to life. Fire control rooms may receive calls from or about people at risk. A person at risk may be unable to leave the hazard area...

It is essential that a joint strategy for survival guidance is developed by the fire control room and the incident commander. Based on how the incident is developing, or on information gathered by...

This guidance should be read in conjunction with: Fire control guidance: Calls from or about trapped people at risk Fire control guidance: Fire survival guidance Fire control...

The following National Occupational Standards apply to the Training Specification for Emergency call management: People at risk Unit CO3 Co-ordinate response to assist with resolution of...

Plan action to meet the needs of the...

Closed-circuit television (CCTV) systems can assist fire and rescue services at many stages of an incident including: Providing fire control rooms or personnel en route to an incident with...

All employers have a duty to look after the health, safety and welfare of their employees at work and to ensure their operations do not adversely affect the health and safety of other people....

Fire and rescue service personnel may need to work in noisy environments; noise could be produced by: On-site machinery Vehicles Activated alarms or warning systems Fire and rescue...

It is important to maintain safe access, egress and escape routes for fire and rescue service vehicles at all times. The egress and escape routes in particular should be continually assessed...

Some emergency incidents may warrant gaining access or entry by force (sometimes referred to as forced entry or forcible entry) without the consent of the owner, occupier or responsible person of the...

Fire and rescue authorities must have in place adequate plans, policies, risk assessments and procedures to protect their employees and others from harm. Risk assessments of operational activity...

Risk assessments should consider whether engineering controls are suitable and appropriate to reduce risk at operational incidents. Where risk assessments identify that engineering controls are...

Legislation requires employers to consider carefully and then deal with any health and safety risks for people working alone. Decisions to allow lone working at an operational incident should be...

If it is not possible to fully eliminate the hazard, then exposure should be reduced to limit the risk as far as reasonably practicable. Examples of ways in which this can be achieved include: ...

Public order may go through phases, perhaps starting with tension in a community, group or crowd. This could turn into disorder, with actions including disruption, damage or...