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Developed and maintained
by the NFCC


The programme has clear cross-cutting objectives focusing on supporting a positive working culture by inspiring distributive leadership, embedding equality, diversity and inclusion in everything we do, finding and nurturing diverse talent, and caring for the health and well-being of our staff.

We will support the continuous improvement of workforce performance through; quality assuring the competency of our workforce, providing high quality training and development, and duty systems that are best matched to the risks within our communities.

We are in the second phase of the programme and are now focusing on cultural reform and strengthening leadership. Complementing this important work, we are also working on diversity and recruitment alongside enhancements to competence that include embedding apprenticeships and rethinking duty systems.

Along with producing tools and guidance, we have started to map Fire Standards against the programme and have begun drafting the first of these.

Here is further reading on the programme, including updates on the work.

People strategy

The NFCC People Strategy (2017-2022) responds to recommendations for workforce reform and draws out the main drivers for change over the five year period and the impact they have on our people. Over this period we will develop flexible duty systems, contract types, and how we work together on the day to day activity. The evolving role of fire and rescue services in working in partnerships has implications for professional development, well-being and organisational culture. If we are to build on our success we need to develop new leadership skills and attract a diversity of thought and knowledge. We have agreed six key areas to help us define and plan improvements.

People products