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Developed and maintained by the NFCC

Control measure

Multi-agency communication


Knowledge and understanding

Control measure element Learning outcome

Multi-agency communication

  • The purpose and benefits of multi-agency communication
  • The process and systems used to implement multi-agency communication

Practical application

Control measure element Learning outcome

Implement appropriate systems to ensure effective communication between the responding multi-agencies

  • Exchange reliable and accurate information about hazards, risks and threats
  • Communicate clearly using plain English
  • Ensure information shared is free from acronyms and other potential sources of confusion
  • Use multi-agency briefings to gain an understanding of the capabilities of other responding agencies
  • Ensure information shared is understood and agreed by all involved in the response

See National Operational Guidance, training specification: Incident command - Clearly defined command roles and responsibilities, incorporating multi-agency arrangements