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Developed and maintained by the NFCC

Control measure

Use technology to locate the caller and the incident

TRAINING SPECIFICATION

Knowledge and understanding

Control measure element Learning outcome

Enhanced information service for emergency calls (EISEC)

Understand:

  • The benefits of using EISEC
  • How to apply the EISEC technology to confirm the location of callers using:
    • The billing address for landline calls
    • Cell network information for mobile phone calls

Calling line identification (CLI)

Understand:

  • The benefits of being able to view the phone number of the caller

Live video streaming

Understand:

  • The benefits of being able to:
    • View video footage or images received from smartphones
    • Gather GPS co-ordinates

Locating applications

Understand:

  • The need to be familiar with applications callers may use that can help to provide information about their location

Practical application

Control measure element Learning outcome

Use available technological solutions to help locate the caller and the incident

Fire control personnel: Demonstrate the ability to:

  • Use technological solutions to locate the caller and the incident