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Developed and maintained by the NFCC

Control measure

Emergency call management

TRAINING SPECIFICATION

Knowledge and understanding

Control measure element Learning outcome

Efficient emergency call management (ECM)

Understand:

  • The benefits of emergency call management 
  • The three stages of the emergency call management process
  • How emergency call management helps to:
    • Evaluate the nature of calls
    • Determine the resources required
    • Make risk-based decisions by using information and professional judgement

Practical application

Control measure element Learning outcome

Obtain information from callers using emergency call prompts, or other methods

Fire control personnel: Demonstrate the ability to:

  • Obtain the required information from callers
  • Use call prompts appropriately

 

Use known or acquired information and professional judgement when making risk-based decisions

Fire control personnel: Demonstrate the ability to:

  • Make risk-based decisions based on the available information and professional judgement