Skip to main content

Developed and maintained by the NFCC

Control measure

Avoid confrontation

TRAINING SPECIFICATION

Knowledge and understanding

Control measure element Learning outcome

Avoid confrontation

Understand:

  • How the behaviour of personnel may be perceived by the people present
  • How to avoid confrontation

Practical application

Control measure element Learning outcome

Ensure personnel avoid confrontation if there is a risk of violence or aggression

Demonstrate the ability to:

  • Avoid confrontation by:
    • Not making prolonged eye contact
    • Using open body language
    • Not taking up postures that may be perceived to be aggressive or threatening
    • Maintaining an appropriate distance from the people involved
    • Remaining calm

Inform the fire control room that personnel may be affected in confrontation or public disorder

Demonstrate the ability to:

  • Inform the fire control room that personnel may be affected by confrontation or public disorder