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Developed and maintained
by the NFCC

Control measure
Effective communication

TRAINING SPECIFICATION

Knowledge and understanding

Control measure element Learning outcome

The benefits of effective communication

Understand:

  • Effective communication is fundamental to achieving successful and safe resolution of incidents
  • The role of communication in co-ordinating activities, completing tasks and handover of command
  • How good communication helps to build relationships between people

Components of effective communication

Understand:

  • The components of effective communication

Key principles of an effective communication strategy

Understand:

  • The key principles that should be considered when establishing an effective communication strategy

The use of communication for incident command

Understand:

  • The types of information and communication that enable effective command of an incident

Methods that support effective communication

Understand:

  • The methods that can be used to support effective communication, such as IIMARCH

Briefings

Understand:

  • The types of briefings
  • Appropriate times during the incident for briefings

Suitable arrangements for communications

Understand:

  • The arrangements and logistics that support communication

Handovers

Understand:

  • The type of information that should be communicated when handing over command
  • The methods that support systematic handovers

Practical application

Control measure element Learning outcome

Establish and maintain incident ground communications, considering the requirements of other agencies and remote resources

Demonstrate the ability to:

  • Use effective communication that takes into account the needs of other agencies and remote resources

Exchange information about the incident with fire control rooms in a timely way

Demonstrate the ability to:

  • Use effective communication that takes into account the needs of the fire control room

Provide regular situation updates to all responders

Demonstrate the ability to:

  • Use effective communication when providing updates

Establish resilient telecommunications with other responding agencies and consider talk groups

Demonstrate the ability to:

  • Use available and appropriate technology and arrangements to support effective communication

Communicate objectives, priorities and tactics to be adopted in resolving the incident

Demonstrate the ability to:

  • Use effective communication to improve the flow of information

Ensure that the location of personnel is accurately reported and recorded

Demonstrate the ability to:

  • Use structured methods for communication to ensure completeness of information

Deliver clear, concise and timely briefings to personnel, command support functions and other agencies

Demonstrate the ability to:

  • Deliver effective briefings, including safety briefings
  • Deliver briefings at appropriate times and intervals

Use the M/ETHANE message protocol to exchange information about the incident with other responders via the fire control room

Demonstrate the ability to:

  • Use the M/ETHANE message protocol to communicate with other responders via the fire control room and other agencies’ control rooms
  • Communicate relevant information to other emergency responders who are requested to attend or are en route to the incident

Provide an effective handover when handing over command

Demonstrate the ability to:

  • Use effective communication and a systematic method when handing over command

Receive an effective handover when taking over command

Demonstrate the ability to:

  • Receive handovers using active listening, and challenge for further information where necessary

Maintain an accurate record of information received

Demonstrate the ability to:

  • Ensure important information is accurately recorded