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Where fire control capacity allows, the fire control commander should consider when to recontact callers who are trapped or have been advised to remain where they are, to get them to reassess...

The demands of multiple incidents may be greater than the available operational resources. Mutual assistance agreements allow fire control personnel to request operational resources from...

This control measure should be read in conjunction with: Specialist advice Decision-making   Non-attendance During periods of multiple calls and incidents, people...

Fire control personnel may be required to queue lower-priority incidents during periods of multiple incidents. This allows fire control personnel to prioritise incidents for mobilisation, for...

Batch mobilising ‘Batch mobilising’ is the term used when an operational resource is mobilised to several lower-priority incidents that have been grouped together based on their...

This control measure should be read in conjunction with Prioritise critical fire control functions during periods of multiple calls and multiple incidents   Fire and rescue services...

This hazard should be read in conjunction with Ineffective management of fire control activities   During periods of multiple incidents, ineffective communication between fire control...

During periods of multiple calls and incidents, fire control personnel will manage and respond to several sources of information from operational personnel in relation to incidents they are...

Multiple incident logs During periods of multiple incidents, fire control personnel will have multiple incident logs open on the mobilising system. Fire control personnel should...

During periods of multiple incidents, communication between fire control and operational personnel at incidents using radio communications will increase. Failing to manage this effectively could...

Radio communication between operational and fire control personnel is a crucial tool, particularly for exchanging of critical information that requires an instant, verbal...

This hazard should be read in conjunction with Ineffective command of the fire control function   Overwhelming workload Fire control personnel may perform a variety of...

A period of multiple calls or multiple incidents will affect individual fire and rescue services differently and therefore their ability to perform other business-as-usual...

Fire control personnel often manage emergency calls from outside their normal area of responsibility, referred to as ‘remote calls’ in this guidance. This may be for several reasons,...

This control measure should be read in conjunction with Share situational awareness with buddy, consortium and other fire and emergency controls during periods of multiple calls and multiple...

The principles of good emergency call management apply whether an emergency call originates from inside the geographic area a fire control normally serves or is remote to the assisting fire...

Passing incident information to affected fire controls The ability of fire control personnel in assisting fire controls to communicate incident-related information to affected fire...

This guidance should be read in conjunction with: Fire control guidance: Calls from or about trapped people at risk Fire control guidance: Fire survival guidance Fire control...

This hazard should be read in conjunction with Calls from or about multiple people at risk   Fire control personnel will receive emergency calls from or about people at risk in a range...

When dealing with people at risk who are distressed, afraid or confused, fire control personnel may find it difficult to gather accurate incident location details. In such situations, use of...