Results

Fire and rescue services have the power to restrict the access of people to premises or a place in an emergency. Commanders must consider the safety of personnel, members of other agencies and the...

Situational awareness represents the perception and understanding an incident commander has of an incident, including its hazards, risks and operational activities. It also consists of how a...

The aim at every incident is to integrate communications and decision-making between the incident commander, operational personnel and fire control rooms. Effective communication is fundamental to...

At the closing stages of the incident, the responsibility for the health and safety of the site must be handed over to the appropriate person. The reference to a 'safe state' does not imply that...

The National Fire Chiefs Council (NFCC) Leadership Framework sets out the importance of leadership in the broad context of achieving a healthy, enjoyable workplace culture and managing performance to...

When attending, incidents where there may be violence or aggression, personnel should consider how their behaviour may be perceived by the people present. Confrontation may be avoided by: ...

It is important to consider the need to preserve the scene of the incident for investigation. Actions taken at all stages of an incident may affect the preservation of evidence. Failing to...

Securing the scene and preserving evidence should commence immediately if doing so does not affect safety or the successful conclusion of an incident. Incident commanders should achieve scene...

Good interpersonal communication skills are essential for effective incident command; communication is the tool used by commanders to facilitate many aspects of their role. Interpersonal...

Supporting communities in the recovery phase of an incident is a key consideration for fire and rescue services whether this involves individuals, families or has a wider impact.The recovery phase...

Fires, floods or other emergencies can destroy or significantly alter structures, vehicles and objects; key evidence may be lost before the fire and rescue service arrives. An ongoing incident and...

At any time during or after an operational incident there may be a need to carry out some form of investigation. The types of post-incident investigations include: Fire investigation: Cause...

Comprehensive report writing is a key aspect of gathering information and intelligence at an incident. It is important that reports are accurate, clear and unbiased as they will support further...

Fire and rescue services should establish robust selection processes to identify suitable personnel to be developed for the role of incident commander. The processes should ensure that people who...

An incident commander should possess the technical knowledge and command skills to underpin their judgements, decisions and behaviours. This hazard and its control measures draws on research and...

​Decision-making is essential to the development and implementation of an incident plan. Incident plans are formed out of a number of decisions beyond deciding what will be done, including how it...

A team may be defined as two or more people with clearly defined roles temporarily working together interdependently toward achieving a common goal that exceeds individual or organisational...

Communication Communication can be ineffective or fail when information is not shared at the right time or is not understood by the receiver. This can lead to: Incorrect or inappropriate...

It is important that everyone understands the different roles and responsibilities in the command support function. This helps maintain common expectations which feed into shared situational...

Personnel may attend incidents in adverse and dangerous environments, with significant hazards. The priorities for an incident commander are the safety of the public, people under their control and...