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On-site machinery may prove useful to move or separate materials during an incident, such as waste or items of stock; however, this should be done under the supervision of the fire and rescue...

When using on-site machinery, on-site staff should be closely supervised to ensure they are not taking unnecessary risks, they have the appropriate personal protective equipment (PPE) and they...

During a fire, people at risk may be trapped and unable to reach a place of safety due to: Their ability The location and behaviour of the fire Physical limitations of the environment ...

During an incident, people at risk may be trapped and unable to reach a place of safety due to: Their ability The location and behaviour of the incident Physical limitations of the...

If on-site machinery has the potential to cause harm to  personnel or other responders, it may be necessary to restrict or prohibit its movement. On-site machinery operators should be...

If a call is received about a person in the water, it may be suitable to provide advice to the caller about how to assist somebody in the water. Where advice is given to a member of public to assist,...

People who are directly affected by an incident and unable to safely evacuate will need to be rescued by operational personnel. Operational personnel often use four phases in a search and rescue...

On-site machinery may still be operating when the fire and rescue service arrives. Personnel should liaise with on-site staff to identify where and how to isolate the on-site machinery, and to...

Due to the wide range of contexts that fall under the term 'industry', various terms are used in this guidance to describe those contexts. This list shows examples of the types of industry that are...

Following an incident, fire and rescue services should perform debriefs, investigations and use the assurance process for operational incidents to identify learning, which can: Improve public...

This control measure should be read in conjunction with Risk management   Fire and rescue service risk management plans should consider environmental risk from polluting materials to the...

A UK-wide network of high pressure oil pipelines transport flammable liquids, including petrol, diesel, aviation fuel and oil. Several liquids may be in a pipeline and pressures can be as high as...

Many types of incident or situation are reported to fire control. As it is impossible for the fire control commander to have an in-depth knowledge of all types of incident, they may need advice...

Requests for fire and rescue service assistance fall broadly into two categories: Incidents, which require urgent attendance Non-emergency events, which require less urgent...

To prevent failure of fire control room activities, fire and rescue services need to provide resilient and appropriate fire control room equipment. The equipment needs to efficiently support the...

Purpose of guidance Multi-agency fire control National Operational Guidance is aimed at fire and rescue services and writers of fire-control-related policies and procedures. It is intended to...

The process of receiving emergency calls, identifying the correct incident location and type, and mobilising the most appropriate resources to the correct location can be delayed or inaccurate...

Call management processes should be followed in each emergency call. The interaction between fire control personnel and the caller can change depending on the nature of the incident, the caller's...

Fire control personnel should have the knowledge to identify the capabilities and location of fire and rescue service resources and specialist equipment; this will aid them when making decisions....

Industrial sites vary in size, type and complexity, which may impact on dealing with an incident. Features that should be considered include: Design and method of construction - refer to the...