Results

This control measure should be read in conjunction with Situational awareness   Situational awareness represents a fire control commander’s perception and understanding of the fire control...

This control measure should be read in conjunction with Decision-making   Fire control commanders need to be able to make sound decisions based on the elements of individual incidents....

The fire control commander should have the appropriate technical knowledge and command skills in emergency control room management to underpin their judgements, decisions and behaviours. Not having...

​Decision-making is essential to the development and implementation of an incident plan. Incident plans are formed out of a number of decisions beyond deciding what will be done, including how it...

The aim at every incident is to integrate communications and decision-making between the incident commander, operational personnel and fire control rooms. Effective communication is fundamental to...

Communication Communication can be ineffective or fail when information is not shared at the right time or is not understood by the receiver. This can lead to: Incorrect or inappropriate...

It is important that fire control commanders use their skills to deliver the fire control function. Command skills complement technical skills and knowledge and understanding of policies and...

Consistent procedures and working practices for emergency control rooms are the foundation for effective communication and sharing of situational awareness. Using common language and components...

This control measure should be read in conjunction with Multiple calls and multiple incidents   Communication Communication can be ineffective or fail when information is not shared at...

Managing and supervising personnel on the incident ground is an essential part of the safe system of work. The incident command system supports the management of resources at an incident. The...

The Civil Contingencies Act (CCA) places a responsibility on Category 1 responders to produce and have in place emergency response plans, which may include procedures for determining whether an...

In extending the incident command system and its operational, tactical and strategic levels of command to fire control, fire and rescue services have a method of ensuring robust command of the...

The National Fire Chiefs Council (NFCC) Leadership Framework sets out the importance of leadership in creating a healthy, enjoyable workplace culture and managing performance to improve service...

A team may be defined as two or more people with clearly defined roles temporarily working together interdependently toward achieving a common goal that exceeds individual or organisational...

It is important that everyone understands the different roles and responsibilities in the command support function. This helps maintain common expectations which feed into shared situational...

It is important to have clearly-defined command roles and responsibilities, for single service incidents, through to multi-agency incidents. The declaration of a major incident may instigate the...

The rescue and recovery of firefighters is challenging. Difficult decisions may need to be made. The situation calls for clear judgement, often while struggling to keep emotions under control. If...

If major air pollution occurs at an incident, the environmental agencies and public health organisations will set up an air quality cell. This will include other organisations, including the Met...

Stress is caused by a mismatch between the demands placed on an individual and their ability to cope. Fire control officers in charge are exposed to a variety of potential sources of stress,...

A team may be defined as two or more people with clearly-defined roles temporarily working together interdependently towards a common goal that exceeds individual or organisational goals. Fire...