Results

Fire control commanders usually lead their teams to manage and support multiple incidents and situations while undertaking other fire control activities. Effective communication is fundamental...

Good interpersonal communication skills are essential for effective fire control command; commanders use communication as a tool for many aspects of their role. Interpersonal communication skills are...

The fire control commander should have the appropriate technical knowledge and command skills in emergency control room management to underpin their judgements, decisions and behaviours. Not having...

To prevent failure of fire control room activities, fire and rescue services need to provide resilient and appropriate fire control room equipment. The equipment needs to efficiently support the...

It is important to have clearly-defined command roles and responsibilities for all incidents and situations in fire control. Declaration of a major incident may prompt a requirement for additional...

This control measure should be read in conjunction with Situational awareness   Situational awareness represents a fire control commander’s perception and understanding of the fire control...

The National Fire Chiefs Council (NFCC) Leadership Framework sets out the importance of leadership in creating a healthy, enjoyable workplace culture and managing performance to improve service...

A team may be defined as two or more people with clearly-defined roles temporarily working together interdependently towards a common goal that exceeds individual or organisational goals. Fire...

This control measure should be read in conjunction with Multiple calls and multiple incidents   Communication Communication can be ineffective or fail when information is not shared at...

It is important that fire control commanders use their skills to deliver the fire control function. Command skills complement technical skills and knowledge and understanding of policies and...

As part of their risk management plan, fire and rescue services should consider the resources they need to provide the resilient command of the fire control function, including: The role and...

This control measure should be read in conjunction with Decision-making   Fire control commanders need to be able to make sound decisions based on the elements of individual incidents....

Managing and supervising fire control personnel is an essential part of the safe system of work that encompasses all aspects of fire control activity. Incident command in the fire control context...

Many types of incident or situation are reported to fire control. As it is impossible for the fire control commander to have an in-depth knowledge of all types of incident, they may need advice...

Consistent procedures and working practices for emergency control rooms are the foundation for effective communication and sharing of situational awareness. Using common language and components...

Stress is caused by a mismatch between the demands placed on an individual and their ability to cope. Fire control officers in charge are exposed to a variety of potential sources of stress,...

The fire and rescue service has developed a strong culture of safety through policies that adhere to health and safety law and regulations. This has been achieved in consultation with, and with...

The law requires fire and rescue services to assess and reduce the risk to personnel as far as is reasonably practicable. As well as this duty of care to fire and rescue service personnel, there is...

Emergency calls are received in various ways and sometimes under difficult circumstances. Calls from the public can be challenging; poorly-handled calls can delay the arrival of resources at an...

Fire control room equipment failure could impact on one or more of three main types of equipment: Call handling equipment Mobilising equipment Communications equipment Failure could be...