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Fire control personnel should have a range of methods available to them for communicating with other agencies. The methods used will depend on: The nature of the incident or event The urgency...

Ineffective communication Ineffective communication between fire control and other agencies during multi-agency events may contribute to: Inaccurate situational awareness A delayed or...

It is foreseeable that single communication lines, such as the public telecommunication services, could fail temporarily. If this happens it is vital that the call handling agency can still...

This control measure should be read in conjunction with: Interpersonal communication Personal resilience Share situational awareness with buddy, consortium and other fire and...

Training and exercising Multi-agency training, testing and exercising opportunities help fire control personnel and fire control commanders to learn, develop and rehearse the knowledge and skills...

Significant multi-agency events, such as major incidents, are likely to require the establishment of tactical co-ordinating groups (TCGs) and strategic co-ordinating groups (SCGs), enabling...

Fire control personnel contribute to an effective fire and rescue service response to incidents by ensuring that information is effectively gathered and shared between other agencies. Effective...

Purpose of guidance Multi-agency fire control National Operational Guidance is aimed at fire and rescue services and writers of fire-control-related policies and procedures. It is intended to...

If fire control personnel do not effectively build or communicate shared situational awareness with other agencies, it is likely to lead them inadvertently towards a narrow, single-service view of an...

Co-ordination between agencies responding to a multi-agency incident will be ineffective if it fails to: Share information about known hazards Communicate details about known: Rendezvous...

M/ETHANE information structure It is easier to understand information that is shared between agencies in a commonly understood form and structure. The M/ETHANE model (major incident, exact...

Joint testing and training Some fire control personnel may not be provided with opportunities to gain experience alongside operational personnel and personnel from other agencies, such as through...

Fire control managers may benefit from participating in local and regional multi-agency forums involving emergency service control managers from other Category 1 agencies. These forums provide fire...

In the event of needing to evacuate the main fire control room, fire and rescue services should have in place the means to continue receiving emergency calls and mobilising resources. This can be...

A co-ordinated response A co-ordinated response by fire and rescue services to multi-agency incidents always begins with fire control personnel. When contact between fire control personnel and...

This control measure should be read in conjunction with Hold debriefing or post-incident reviews   Multi-agency debriefing activities are important to identify good practice and...

The process of receiving emergency calls, identifying the correct incident location and type, and mobilising the most appropriate resources to the correct location can be delayed or inaccurate...

Fire control personnel should have the knowledge to identify the capabilities and location of fire and rescue service resources and specialist equipment; this will aid them when making decisions....

A premises-based gazetteer is a database containing up-to-date address details for the majority of premises, along with other information such as data relating to motorways, streets, towns, villages,...

During a fire, people at risk may be trapped and unable to reach a place of safety due to: Their ability The location and behaviour of the fire Physical limitations of the environment ...